Rachel Walters Blog

Creating an Inclusive Library Environment

Written by Rachel Walters | Mar 31, 2025 4:30:00 AM
Small changes in library spaces create big impacts for all users. Discover practical Universal Design tips.

 

  

Libraries have long strived to be welcoming spaces for all, but what does "welcoming" really mean in practice?

Traditional approaches often focused on treating everyone equally, the same spaces, the same services, and the same communication styles. However, research shows that equality doesn't always lead to equity or inclusion.

“Accessible built environments can have tremendous impact on reducing stigma. By making social spaces more autism-friendly and making autistic spaces more social, we can create a network of seamless universal spaces where all students are welcome, included, safe, and have their needs met" (Mostafa, 2021).

Universal Design: Beyond Accessibility
We are following Universal Design principles that are inclusive of all needs and ensure that the needs of one group do not create a barrier for others. This approach creates solutions that benefit everyone while avoiding mutual exclusivity. 
 
 
Why Environment Matters
The physical and digital environment of a library can either create barriers or build bridges to access. Consider these scenarios:
  • A student hesitates to ask for help at a busy reference desk
  • A researcher struggles with complex database interfaces
  • A visitor gets overwhelmed by bright fluorescent lighting
  • A patron finds lengthy text-heavy instructions confusing
 
Moving Beyond Traditional Approaches

Modern inclusive design recognizes that different users have different needs. Rather than creating separate "accessible" services, universal design principles suggest building flexibility into our core services (Spina & Cohen, 2018). This might include:

  • Breaking information into clear, manageable chunks

  • Providing multiple ways to access services

  • Creating quiet zones within active spaces

  • Offering both digital and print alternatives

  • Using white space and clear navigation

 

Creating Accessible Communication Pathways
One of the most crucial aspects of an inclusive library environment is how we communicate with our users. Research shows that traditional communication methods often create unintended barriers (Brown & Sheidlower, 2019). The key is to provide multiple pathways for interaction and information sharing.

The goal isn't to create separate "accessible" services but to build inclusive practices into our core service model. This approach benefits all users while reducing stigma and barriers to access.
 
 
 
Simple Changes, Significant Impact
The goal isn't to create separate "accessible" services but to build inclusive practices into our core service model. This approach benefits all users while reducing stigma and barriers to access.

When creating inclusive library environments, small modifications can make a substantial difference. Let's break down some practical approaches:

 

Physical Space Modifications

  • Create clear pathways through the library

  • Establish quiet zones away from high-traffic areas

  • Provide varied seating options with clear signage of noise levels

    • Individual study carrels

    • Group spaces

    • Comfortable reading areas

  • Use natural lighting where possible

  • Offer adjustable lighting options

Sensory Considerations

  • Sound Management

    • Address echo issues

    • Monitor ambient noise (AC, fans, electronics)

    • Install echo-dampening panels

    • Create designated quiet zones

  • Visual Environment

    • Use muted colors and patterns

    • Reduce visual clutter

    • Provide multiple lighting options (none, warm, and cool)

    • Install window shades and dimmer switches

  • Sensory Escape Spaces

    • Create calming spaces with:

      • Sensory-friendly seating options

      • Multiple lighting choices

      • Quiet areas

      • Both group and private room options

Information Presentation

  • Break complex instructions into steps

  • Use white space effectively

  • Create clear visual hierarchies

  • Implement consistent color coding

  • Provide multiple formats for important information

Navigation and Wayfinding

  • Use high-contrast directional signage

  • Incorporate visual markers

  • Provide both digital and physical maps

  • Create logical zones within the library

  • Provide noise level of areas within the library

  • Use consistent terminology

Technology Integration

  • Offer both digital and analog options

  • Provide step-by-step guides

  • Create screen-reader-friendly content

  • Include visual tutorials

  • Make help readily available

    • Have multiple ways to ask for help (e.g. chat, email, etc.) 

Remember: The goal isn't perfection but progress. Start with small changes and build upon successes.
 
 
Making Change Sustainable: Next Steps and Assessment
Creating an inclusive environment isn't a one-time project – it's an ongoing commitment. Let's look at how to maintain momentum and assess effectiveness.
 

Start Small, Think Big

  • Begin with manageable changes

  • Build on successful implementations

  • Document what works (and what doesn't)

  • Share successes with colleagues

Assessment Strategies

  • Ask users:

    • Are you comfortable?

    • Is the lighting okay?

    • Is it too loud or busy?

    • Is there anything you need?

  • Gather user feedback through multiple channels

    • Online surveys

    • Comment cards

    • Focus groups

    • Usage statistics

  • Allow for anonymous feedback options

  • Create comfortable ways to ask for help

  • Review and adjust based on feedback

Staff Development

  • Regular training opportunities

  • Share best practices

  • Build inclusive communication skills

  • Create clear documentation

  • Maintain consistency in service delivery

Remember These Key Principles:

  1. Break information into manageable chunks

  2. Provide multiple ways to access services

  3. Use clear, direct language

  4. Maintain patience and build trust

  5. Be consistent in service delivery

  6. Allow for different communication preferences

Looking Forward
Creating an inclusive library environment is an iterative process. What matters most is maintaining momentum and staying responsive to user needs. Start with small changes, document their impact, and build upon successes.

 

 

References

Brown, R., & Sheidlower, S. (2019). Claiming our space: A quantitative and qualitative picture of disabled librarians. Library Trends, 67(3), 471–486. https://doi.org/10.1353/lib.2019.0007

Copeland, C. A. (2018). Library and information center accessibility: The differently-able patron's perspective. Technical Services Quarterly, 28(2), 223-241. https://doi.org/10.1080/07317131.2011.546281 

Moorefield-Lang, H., Copeland, C. A., & Haynes, A. (2016). Accessing abilities: Creating innovative accessible online learning environments and putting quality into practice. Education for Information, 32(1), 27-33. https://doi.org/10.3233/EFI-15096

Mostafa, M. (2021). The autism friendly university design guide. Autism Friendly DCU. 

Pionke, J. J. (2017). Toward holistic accessibility: Narratives from functionally diverse patrons. Reference & User Services Quarterly, 57(1), 48-56. https://doi.org/10.5860/rusq.57.1.6442 

Spina, C., & Cohen, M. (Librarian). (2018). Accessibility and universal design. Association of Research Libraries.
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